Shipping policy

Shipping Policy

1. Shipping Time
  1.1. Under normal circumstances, we will ship orders within 7 business days after payment and order confirmation. The shipping origin is Hong Kong, and buyers can check the delivery time at their chosen delivery service location.
  1.2. We will strive to meet the shipping schedule but cannot guarantee exact delivery times. Shipping times may be affected by traffic, weather, transportation conditions, delivery distance, and other factors.
  1.3. We will provide estimated shipping times within reasonable limits. Please note that these are for reference only, and actual delivery times may vary.

2. Shipping Areas
  2.1. We will provide shipping services based on your location or designated area. Please ensure your delivery address is within our service range. We do not assist in determining or inquiring about customs risks. Buyers are responsible for understanding local customs regulations before purchasing.
  2.2. If the item is deemed prohibited and is seized, fined, taxed, or refused clearance by local customs during the delivery process due to the provided shipping address, we will not offer any returns, exchanges, or refunds. Placing an order signifies acceptance of this policy. If you do not agree, please do not purchase.
  2.3. We may be unable to provide shipping services to certain remote or special areas. If your delivery address is in these areas, we may not fulfill the shipment.
  2.4. If you cannot select your country as the shipping address during purchase, please contact pandapen777@gmail.com.

3. Shipping Methods
  3.1. We will use suitable shipping methods based on your choice and feasibility. This may include courier companies, postal services, logistics partners, or our own transport fleet.
  3.2. Shipping methods may vary depending on the region, nature of the goods, delivery requirements, or other factors. In cases of force majeure, we may choose the most appropriate shipping method based on the situation.

4. Shipping Fees and Payment
  4.1. Shipping fees will vary based on the shipping method, delivery distance, weight, size of the goods, and other relevant factors. We will provide clear shipping fee information at the time of order.
  4.2. Users need to pay the corresponding shipping fees unless there is a clear free shipping policy or promotional activity.
  4.3. Shipping fee payment methods may include online payment, cash on delivery, or other suitable payment methods. Please choose a payment method that suits you when placing an order.

5. Damaged or Lost Goods
  5.1. We will make every effort to ensure your goods are safe during transit. However, if your goods are damaged or lost during shipping, please contact us promptly.
  5.2. If you receive damaged goods, please inspect them immediately upon receipt and document with photos. You should provide detailed information and proof of the damage or loss within the specified time.
  5.3. We will investigate and work to resolve the issue. We may request relevant supporting documents (e.g., photos, reports) to process claims.

6. Order Cancellation and Returns
  6.1. If you need to cancel an order or return goods, please contact us within the specified time. We will handle your request according to our return policy.
  6.2. The feasibility and applicable rules for order cancellation or returns may vary depending on the product category, order status, or other relevant factors. Please refer to our return policy for details.

7. Liability and Insurance
  7.1. We recommend that you purchase relevant shipping insurance to ensure your goods are adequately protected.
  7.2. We are not responsible for any loss caused by incorrect information provided by the buyer. We will make reasonable efforts to assist with corrections within a reasonable operating period.

8. Violation of Regulations
  8.1. When using our shipping services, please ensure your goods comply with all applicable local laws, regulations, and restrictions.
  8.2. If we find that your goods violate relevant regulations, we reserve the right to refuse shipment or take other appropriate measures.

9. Service Changes or Termination
  9.1. We reserve the right to adjust, modify, or terminate shipping services based on business needs. We will strive to notify you in advance of any changes or termination.
9.2. If we terminate shipping services, we will handle returns and refunds for existing orders according to applicable laws and regulations.

We reserve the final interpretation right of the above policies.